Trouble creating an account? Payment stuck? Questions about betting? — you'll find all the answers here. If not, reach out to us directly.
Select a topic to jump straight to the relevant guide.
All guides covering new account creation, login issues, password reset, and account verification.
12 GuidesHow to deposit via bKash, Nagad, and Rocket, withdrawal timelines, and troubleshooting payment issues.
18 GuidesHow to place bets, understand odds, use live betting, and the rules around bet cancellation.
24 GuidesHow to claim your welcome bonus, cashback, referral points, and other rewards.
10 GuidesAndroid APK installation, iOS setup, update issues, and what to do if the app crashes.
8 GuidesTwo-step verification, suspicious login blocking, account restrictions, and account recovery.
7 GuidesFollow these steps and you'll have a smooth experience from start to finish.
Visit the site from any browser or download the app.
Enter your mobile number. Any Bangladeshi SIM works — Grameenphone, Robi, Banglalink, all supported.
Enter the 6-digit OTP sent to your number to complete verification. If you didn't receive a code, wait 60 seconds and tap Resend.
Choose a strong password — at least 8 characters, ideally including a number and a special character.
Your account is active as soon as you register. You'll be taken straight to your dashboard.
After logging in, click the wallet icon in the top right corner.
Select whichever payment method you'd like to use — bKash, Nagad, or Rocket.
Enter the amount you want to deposit — minimum ৳100. Then provide your bKash number.
Send Money via bKash to the number provided by Nbajii, and include your transaction ID in the reference field.
Submit your transaction ID. Your balance will be credited within 1–5 minutes.
Go to the "Sports" menu and select your preferred sport or match.
The number next to each team is the odds — the higher the odds, the bigger the potential payout.
Click on your preferred odds to add them to your bet slip. You can also place multiple bets at the same time.
Enter your stake, check the potential payout, and tap the "Place Bet" button.
Go to Wallet → Withdraw. Enter the amount — minimum ৳200.
Enter the number you want to receive money on. It must match the number registered to your account.
For security purposes, an OTP will be sent via SMS or email. Use it to confirm your withdrawal.
Withdrawals are typically processed within 15–30 minutes. In some cases it may take up to 24 hours.
If you're new to online betting, it's natural to have a lot of questions. The Nbajii Help Center was built to answer all of them — not just technical issues, but everything from the basics of betting to more advanced strategies.
Type your issue in the search box above. For example: "I sent money via bKash but my balance hasn't updated" — a search like that will pull up the relevant guide. If you'd rather not search, you can browse directly by topic using the category cards.
The Nbajii Help Center now has over 80 guides, with new topics added every week. Content is shaped by real user questions, so you'll always find the most relevant information here.
Keep in mind: If you can't find a solution in our guides, reach out directly via Live Chat. The Nbajii support team is available around the clock, 24 hours a day.
Payment questions are the most common reason people contact the Help Center. In most cases, the issue is straightforward — an incorrect transaction ID, or missing reference details on a bKash payment. Occasionally, a banking partner's server may be temporarily slow, which causes processing to take a bit longer.
If your balance hasn't arrived more than 30 minutes after a deposit, contact support with your transaction ID. They'll verify it manually and add the balance to your account — this process usually takes no more than 15 minutes.
Tips: Save a screenshot of your deposit. If anything goes wrong, that screenshot will help resolve the issue quickly.
Keeping your Nbajii account secure is straightforward, but there are a few things to keep in mind. First, never share your password with anyone — not even the Nbajii support team will ever ask for it. Second, avoid logging in through unknown links; always type nbajii.biz directly or use the official app.
Enabling Two-Factor Authentication (2FA) significantly improves your account security. It only takes 2 minutes to set up — go to Settings, then Security, and turn it on.
Live chat is the fastest option for urgent issues, with typical wait times under 5 minutes. Email responses usually arrive within 2–4 hours, making it the better choice if you need to provide detailed descriptions or screenshots.
Having a few details ready when you contact support can speed things up significantly: your registered mobile number, transaction ID (for payment issues), and when the issue occurred. This helps our support team get up to speed right away.
If you can't find the answer in our guides, contact us directly — we're always here to help.
The fastest way to get help. Average wait time is just 3–5 minutes.
Active 24/7To send detailed information or screenshots, email us at support@nbajii.biz
Response within 2–4 hoursJoin Nbajii's official Telegram channel to get updates and offers before anyone else.
Active Community